CatHouse 1 Year Care provides a complete 1-year protection plan for your cat litter box, and enjoy access to our committed customer experience and software professionals. Within 1 year of receiving the cat litter box, if any problems occur, such as coverage for accidental damage, power surges, mechanical and electrical malfunctions, and software assistance., we will replace the litter box with a brand new one for free and provide free two-way shipping. But, 1-year warranty does not cover normal wear and tear of parts, or damage resulting from misuse of product (i.e., using in extreme weather, alterations made to product, neglect, or abuse). There are no hidden charges or deductibles. For warranty periods beyond 1 year,customers are responsible for both the cost of the parts and shipping.

The 1-Year Care Warranty begins the day that you receive your robot if purchased on cathousevip.com.

You don’t need to do anything. The 1-Year Care warranty will automatically active from the date you receive the cat litter box for a period of 1 year.

Yes, your 1-Year Care Warranty continues to cover your robot even if you move.

Modifications that may affect the original function of any CatHouse product may void the original warranty, and any additional warranty coverage purchased by you, at the sole discretion of CatHouse.

Our 1-Year Care warranty covers accidental damage, power surges, mechanical and electrical breakdowns, and software support. Within 1 year of receiving the cat litter box, if any problems occurwe we will replace the litter box with a brand new one for free and provide free two-way shipping.

If your CatHouse product is covered by our warranty, you'll discover the warranty claim form on our Warranty Claim. Kindly provide a brief description of the issue you're facing. Rest assured, our team will reach out to you within 3 business days to expedite the processing of your claim.

We offer out-of-warranty repair services and replacement parts for purchase. If you feel that your unit is in need of repair, please get in touch with our customer service. We'll discuss what the options are for your unit and open up a repair ticket if necessary.

Returned products must be clean and free of litter; products returned in unclean conditions may be subject to a $75 cleaning fee. In the case of a 1-Year Care warranty claim, you may be asked to send the warranted product to us for testing, inspection, repair, or replacement. If we do not receive these, we will not be able to process your 1-Year Care warranty claim.

For warranty periods beyond 1 year,customers are responsible for both the cost of the parts and shipping. If you need software help or customer service support, please contact our customer service: support@CatHousevip.com.

CatHouse litter box operates with any clumping litter.

No, CatHouse litter box doesn't necessitate any specific waste drawer bags or liners. You can use any that fit appropriately.

Kittens weighing 3 lbs 8 oz (1.58 kg) or more and older than 3 months can safely use CatHouse litter box in automatic mode. When you notice your kitten has used CatHouse litter box, CatHouse litter box will automatically perform a clean cycle with a single click. This way, your kitten will be safe while getting used to CatHouse litter box at a young age, and you won't have to scoop the litter box!

If the cat gets close to the rotating ball compartment, the sensor will detect it and stop the rotation immediately. The device will resume operation after a safe time has passed. So, there's no need to worry.

Nominal voltage:12V=1A

Serial number: ACC-21-02

Net weight:10.2 KG

Gross weight:14.15 KG

Maximum litter quantity: 45L

Connection:2.4GHz WiFi+Bluetooth

product size:520*520*670 mm

Carton size:560*560*620 mm

When you turn it on, the device runs a quick self-check. This is normal and it's ready to use once that's done.

How often you need to change the litter bag depends on the number of cats in your house, their age, how much they poop, and more. Here's the scoop:

One Cat: You'll only need to empty the waste bin once a week.

Two Cats: Get ready to clean out the waste every 3 to 4 days.

Three to Four Cats: You're looking at emptying the waste every day or every other day.

If your cat is cautious, try putting the new litter box next to the old one for a while. Add some of the old, used litter to the new box so it smells familiar to your cat. This can help your cat get used to it faster

Our CatHouse litter box use plant essential oil box effectivelyremoves odor, fresh and harmless antibacterial and deodorizing. If you empty the waste drawer and notice litter box is still a source of unpleasant odors, we recommend changing litter completely, deep-cleaning scooper twice per year, and replacing the carbon filter as needed.

Cleaning the CatHouse litter Box exterior is easy. Just remove the globe and the drawer and use cleaner spray or cleaner wipes. You can also give them a sponge bath with mild soap and water, or take them outside for deep-cleaning with the garden hose. All parts can be washed (except the base)

Sensors above the trash bin check if it's full. If you get a "full" alert, make sure nothing like a raised edge of the waste bag is blocking these sensors. If everything looks fine but the issue persists, please contact customer service:support@cathousevip.com

1.Make sure to connect where there's Wi-Fi.

2.Device only works with 2.4GHz Wi-Fi.

3.Long press the host button for 3 seconds to ensure that it is in the state of network configuration.

Yes! You can onboard multiple WiFi-enabled devices to the CATLINK app. If others in your household want to use the app, they can simply download the app to their device, you could share all devices with your family.

Please note that the app will not connect to unsecured networks or shared networks. Check out our user manual or How it works page for additional tips with app onboarding.

The CatHouse app is compatible with Apple mobile devices with iOS 12.0 or later and Android mobile devices 8.0 or later. Both the Apple and Android apps are available to download.

Of course, our APP supports Android and ios. And our self cleaning cat litter box can work normally without APP.